All Fours +
iOS, Android and AllFours.tt. Multiplayer, ads, progress and accounts.
Support
Need a hand? Find answers to the questions we get most, troubleshoot common issues, or get in touch with a real person if you need further help.
Pick your game
Each game is a little different. Choose your game below to find the right help, guides, and support information.
CardsClan.com
Playing in the browser, leaderboards and community rules.
Pew Pew Zombies
Mac. Installing, controls and scores.
All Fours +
I can't connect to an online match
Online play needs a stable connection to our multiplayer servers. Try, in order: switch between Wi-Fi and mobile data; close and reopen the game; restart the device; make sure the game is updated to the newest version. Corporate, school and some hotel networks block the ports real-time games need — if you're on one of those, a different network usually fixes it. Still stuck? Email us with your device model, OS version and roughly when it happened.
My progress or coins disappeared
Progress is tied to the device profile, so it does not automatically follow you to a new phone or a reinstall. If you still have the old device, don't delete the app — contact us from it and we can often help move things across. If a purchase didn't arrive, include the Apple or Google receipt and we'll sort it out.
How do I remove the ads?
Where the option is offered, there's a one-time in-app purchase in the game's shop or settings screen. If you've already bought it and ads came back — usually after a reinstall or a new device — use "Restore Purchases" on the same store account. Apple and Google handle all payments; we never see your card details.
How do I stop personalised ads?
On iOS: Settings › Privacy & Security › Tracking, and turn off access for the game. On Android: Settings › Google › Ads, then "Delete advertising ID". In the EEA and UK you can also reopen the consent prompt from the game's settings screen. You'll still see ads, just generic ones.
Someone is cheating or being abusive
Use the report option in the match, or email us with the player's nickname and the approximate time. We review every report. Harassment, slurs and deliberate disconnecting all breach our Terms of Service and get accounts suspended.
The rules don't match how we play All Fours
All Fours has regional variations — Trinidad, Tobago, Jamaica and Barbados all differ on jacks, hanging and scoring. We follow Trinidad-style rules by default. If something looks wrong for the variation you know, tell us which rule and where you play; we read all of it.
CardsClan.com
What do I need to play in the browser?
Any current version of Chrome, Safari, Firefox or Edge, on desktop or mobile. If a game won't load, try a hard refresh, then check that your browser isn't blocking scripts from the site.
How do the leaderboards work?
Leaderboards rank players by results in ranked matches. Accounts found using automation, multiple accounts or result manipulation are removed from the board without warning.
What are the community rules?
Be decent. No harassment, hate speech, spam, advertising, impersonation or sharing of anyone's personal details. Moderators can mute, suspend or remove accounts. The full terms are in our Terms of Service.
Pew Pew Zombies
The game won't launch on my Mac
Check that macOS is up to date, then reinstall from the Mac App Store — Purchased in the App Store app will show it. If it still won't start, send us your macOS version and Mac model and we'll take a look.
How do the controls work?
Aim with the mouse or trackpad, click to fire. Survive as many waves as you can — they get faster and more crowded as you go.
My high score didn't save
Scores are stored locally on the Mac you played on. They don't sync between machines and are cleared if you delete the app's data.
Deleting your data
You can ask us to delete everything we hold about you, in any of our games, at any time — and you don't have to give a reason.
The quickest route
Email privacy@sun-ent.com with the subject "Delete my data" and tell us:
- which game (All Fours, CardsClan or Pew Pew Zombies);
- your in-game nickname, if you have one;
- the platform — iOS, Android or Mac.
We'll confirm it's really you, delete your data, and write back to confirm. That normally takes a few days and never more than 30.
What gets deleted
Your game progress, nickname, leaderboard entries and any support correspondence. What we can't delete: records of purchases, which Apple and Google hold under their own policies and which we're required to keep for tax purposes, and anonymised statistics that can no longer be traced back to you.
Deleting the app itself
Removing the app from your device stops any further data being collected, but doesn't by itself erase what we already hold — use the email route above for that.
Want a copy of your data rather than a deletion, or want to correct something? Same address, just say which. Your full rights are set out in the Privacy Policy.
Still need us?
A person reads every message. We usually reply within two business days.